Refund policy

Returns

At Myomart, every order is carefully sourced, quality-checked, and securely packed before shipment.

Due to the nature of our products, including snacks, coffee, chocolates, beverages, and other consumable items, all sales are final.

For food safety, hygiene, and quality assurance reasons, we do not accept returns, exchanges, refunds, or cancellations once an order has entered processing, except where required by applicable law.

Order Cancellations

Customers may request an order cancellation within 2 hours of placing their order.

After this period, orders will enter processing, which includes product sourcing, quality inspection, packaging, labeling, and preparation for shipment.

Once processing has begun, orders cannot be cancelled, modified, or refunded.

Damaged, Lost or Delayed Shipments

Every order is carefully inspected and securely packed before leaving our facility.

Once your order has been handed over to the shipping carrier, it is considered to be in the carrier's care.

Although we carefully package every order, Myomart is not liable for loss, damage, shipping delays, or customs-related delays that occur after the shipment has been dispatched.

Where applicable, customers may be required to contact the shipping carrier directly regarding shipping-related claims.

Customs Duties, Import Taxes & Fees

International orders may be subject to customs duties, import taxes, VAT/GST, brokerage fees, or other charges imposed by the destination country's customs authorities.

These charges are not included in the product price or shipping fee and are the sole responsibility of the customer.

Myomart has no control over these charges and cannot estimate the amount that may be imposed.

Customers are solely responsible for complying with the import laws, customs requirements, and regulations of their destination country.

If an order is delayed, refused, returned, abandoned, destroyed, or confiscated due to unpaid customs duties, taxes, import fees, customs procedures, or local regulations, no refund, replacement, reshipment, or store credit will be provided.

Non-Refundable Situations

Refunds, returns, exchanges, replacements, or store credits will not be provided for:

  • Change of mind
  • Personal taste or food preference
  • Incorrect product selection made by the customer
  • Incorrect or incomplete shipping information provided by the customer
  • Delivery delays caused by the shipping carrier
  • Delivery delays caused by customs authorities
  • Damage occurring after the shipment has been accepted by the shipping carrier
  • Failed delivery attempts
  • Unclaimed parcels
  • Refusal to accept delivery
  • Refusal to pay customs duties, taxes, or import fees
  • Orders returned due to customer-related reasons
  • Products confiscated, rejected, or destroyed by customs authorities
  • Products that have been opened, consumed, or altered after delivery

    Agreement to This Policy

    By placing an order with Myomart, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy, including our policies regarding final sale food products, order cancellations, international shipping, customs duties, and import taxes.

    Contact Us

    If you have any questions regarding your order or this Return & Refund Policy, please contact us at:

    Email: myomartshop@outlook.com

    We aim to respond within 2 business days.